Monthly Allowance

[RM3]

Exactly how many ‘unlimited’ mins are in a £5 big bundle before standard rates start to apply?

[Cleoriff Level 94: Supreme · Accepted solution]

@RM3 

If you start calling premium numbers, or texting competition codes, sending MMS etc then you will exceed your allowances.

Look at this guide Guide: Your Allowances - what is and isn't included 

[madasaf1sh]

@RM3

The Fair use policy doesnt specify a number, but it will be in the thousands of minutes. but be aware of the following from the terms and conditions:

You must only use our services or SIM cards for private, personal and legitimate consumer purposes. You must not use our services or SIM cards for business purposes.
What to avoid: Making calls or sending SMS messages in relation to the administration of or to promote or market a business, group or organisation or for any non-private or non-personal purpose. For example, sending bulk SMS messages to a customer base or a non-personal or non-private group distribution list or, making an excessive number of calls to a customer base or non-personal or non-private distribution list with the intent of promoting a business or service would constitute use of our services or SIM cards for business purposes, and would fall outside this Fair Usage Policy.

[MI5 Level 94: Supreme]

@RM3 

See here for what's included Guide: Your Allowances - what is and isn't included 

O2 have a fair use policy for included unlimited mins but they don't specify an amount. 
As long as you don't spend all day on the phone you'll be fine. 

[O2Sophie]

Hi, RM3, Unlimited means unlimited, but not all numbers that you dial are free. Inclusive minutes can be used on land line numbers beginning with 0203/0207/0208, all UK based mobile networks, all numbers beginning with 0800 and 03.
Anything else is classed as a premium call. Hope this helps.

[O2Sophie]

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

[madasaf1sh]

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@O2Sophie wrote:
Hi, RM3, Unlimited means unlimited, but not all numbers that you dial are free. Inclusive minutes can be used on land line numbers beginning with 0203/0207/0208, all UK based mobile networks, all numbers beginning with 0800 and 03.
Anything else is classed as a premium call. Hope this helps.

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I think @O2Sophie  meant to say all 01 and 02 landline numbers, as i havent seen a London Specific tariff since one2one days :-) 

[O2Sophie]

I did indeed! I somehow managed to chop off the bit with numbers starting with 01! Doh!

[RM3]

Thanks for all responses, but there must be an exact number of mins within an allowance as i’ve just read in that allowances guide that it is 500 mins on a £10 big bundle, which doesn’t seem a lot and I’m asking about the £5 big bundle.

[O2Sophie]

All the new o2 Big Bundles come with unltd minutes and texts with data depending on which bundle you buy. So the £5 Big Bundle is unlimited minutes and texts, no data.