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Monthly Allowance

RM3
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Exactly how many ‘unlimited’ mins are in a £5 big bundle before standard rates start to apply?
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MI5
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All covered correctly in the link I posted in message 4 anyway......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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RM3
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Hi Sophie
Understood, but if the guide states 500 mins on £10 Big Bundle before standard rate charges start, what is it for the £5. Why is it so difficult to get an answer to this?
Message 12 of 15
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O2Sophie
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That is an old Big Bundle. All the new Big Bundles have unlimited minutes and texts. If you just want minutes and texts, then this the bundle for you.
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Message 13 of 15
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jonsie
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Why is it so difficult to understand when the correct information has been advised to you by four different people, one of whom works for O2?

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RM3
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Hmm...hard to declare this solved when this is stated in the guide about allowances
‘Big Bundles

PAYG customers can select a Big Bundle which gives you allowances in exchange for credit.

For example, currently £10 will give you 2gb of data, 500 mins and 5000 texts, but you will not have any credit, so if you need to make any chargeable calls, you will need to make an additional Top Up’

So, 500 mins for the £10 Big Bundle! Really?!
Message 15 of 15
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