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Pay As You Go

Posts: 114,346
Topics: 569
Solutions: 15,443
Registered: ‎04-04-2012

Re: Monthly Allowance

All covered correctly in the link I posted in message 4 anyway......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎17-07-2020

Re: Monthly Allowance

Hi Sophie
Understood, but if the guide states 500 mins on £10 Big Bundle before standard rate charges start, what is it for the £5. Why is it so difficult to get an answer to this?
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Monthly Allowance

That is an old Big Bundle. All the new Big Bundles have unlimited minutes and texts. If you just want minutes and texts, then this the bundle for you.
Posts: 83,278
Topics: 577
Solutions: 4,099
Registered: ‎04-01-2009

Re: Monthly Allowance

Why is it so difficult to understand when the correct information has been advised to you by four different people, one of whom works for O2?

Level 1: Joiner
Posts: 4
Registered: ‎17-07-2020

Re: Monthly Allowance

Hmm...hard to declare this solved when this is stated in the guide about allowances
‘Big Bundles

PAYG customers can select a Big Bundle which gives you allowances in exchange for credit.

For example, currently £10 will give you 2gb of data, 500 mins and 5000 texts, but you will not have any credit, so if you need to make any chargeable calls, you will need to make an additional Top Up’

So, 500 mins for the £10 Big Bundle! Really?!