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ML
Level 1: Joiner
Posts: 1
Registered: ‎07-01-2017
Accepted Solution

Money taken off my balance which I did not use!!!

I have just had about £1 taken off my balance in 15p increments- as though I was sneding texts- which I wasn't!

IS this related to the current data problems and how am I going to get my money back?

Level 63: Greatness Assured
Posts: 12,371
Registered: ‎31-03-2010

Re: Money taken off my balance which I did not use!!!

@ML When normal service is restored you will need to speak to customer service: https://www.o2.co.uk/contactus

Also take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I DO NOT WORK FOR O2

Community Manager
Posts: 5,652
Registered: ‎23-07-2014

Re: Money taken off my balance which I did not use!!!

Hi @ML, how are you getting on with this, did you manage to find out what was eating your balance? Any help from the guide @Bambino linked above about premium services?

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Posts: 87,590
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Money taken off my balance which I did not use!!!

I was a little confused as there aren't any 15p increments that make £1 and premium rate texts are significantly more than 15p too.
We are aware though, that some customers have suffered from text messages being sent multiple times so you may have sent one which was sent repeatably by the network and for which you were charged?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)