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Money removed from balance for texting

Nicolette
Level 1: Joiner
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Hi - I just sent a text to o2 and 4GBP was taken out of my balance. Random amounts keep being taken out of my balance for texts. How do I check this and how do I get a refund?

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Cleoriff
Level 94: Supreme
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@Nicolette 
Have you got credit on your phone? If so you need to contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Or via Social media ie

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107805 Posts
  • 794 Topics
  • 5770 Solutions
Registered:

@Nicolette 
Have you got credit on your phone? If so you need to contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Or via Social media ie

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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