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Mobile internet o PAYG

7Zofija
Level 1: Joiner
  • 2 Posts
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Registered:

Hi, for more than a month I cannot access my mobile internet. Any ideas why? Checked phone settings, no problems there. Many thanks.

Message 1 of 4
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koala321
Level 4: Observant
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Hi, have you got the right access point name selected.

If you are on Android go to Settings, Network and Internet, Mobile Network, Advanced, Access point names and make sure 02 Pay and Go is selected.

 

If on ordinary mobile phone go into Settings, Configuration Settings and make sure 02 Pay and Go is selected.

 

😀

Message 2 of 4
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Martin-O2
Community Manager
Community Manager
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Hey @7Zofija are you still having problems with this or are things sorted now? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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7Zofija
Level 1: Joiner
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Registered:

Hi all,

Thank you for your help. It appeared the problem was with my SIM card. Everything works fine since a replacement card was put in.

Thanks again.

Message 4 of 4
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