Mobile data refuses to work in city centre

[rc12345]

I have tried everything possible including full reset of the phone, using a different phone etc. The mobile data does not work at all in the city centre, this has been happening for the past week. I have been charged for using mobile data despite not being able to use it within the city centre. It is definitely a network problem on your end as the mobile data works completely fine in other areas outside the city centre. please do a full reset on my network and remove the 'data blocker' if it continues to not work I will be switching to a different carrier and I will be suing under the small claims court for the remainder of my pay as you go balance and the data usage within the past week in which it was not working, I have the required evidence to do so.

[Bambino]

@rc12345 This is not O2. This is a customer community and can be viewed by anyone. Remove your number or you run the risk of getting spammed or scammed. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.

O2 does not guarantee 100% uptime. There may be a mast problem in the area. See this guide: 

How can I sort out my network issues? - o2uk

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[Enlli]

This is not O2 but an forum made up of customers so we can't access accounts.

If data works elsewhere it is likely to be a network problem or over utilisation

See.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

You need to ring 445 or

Message O2 on 

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As terms and conditions don't guarantee good reception all the time, good luck with the Small Claims.

As this is a public forum you are opening yourself to spam or worse by publishing you phone number

Use the down arrow top right of your post and choose edit to delete 

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[jonsie]

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