Missing top up

[Dan15]

Hi, I got a new pay as you go sim yesterday. Signed up to Myo2 and did a £10 top up. Got an email to say it was successful, that it would be added to the correct number of the new sim inc a reference but the balance is still £0.00. I did this around 15 hours ago.
I rang o2 yesterday but the automated message said they couldnt put me through to anyone. Not sure how to contact them to get the £10 I have paid for actually added to my balance.
Thanks

[TallTrees]

Hello @Dan15
It will turn up 😊
Probably take a bit longer...more like 24 hrs.
Keep checking occasionally.
Welcome to the o2 community forum...should you need further support come back here ...let us know all is well.....best wishes TallTrees

[Cleoriff · Accepted solution]

@Dan15 

The top up is applied as Virtual credit for a Big Bundle. Your top up is exchanged for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Reboot your phone and then text Balance to 20202 and see what that says. If nothing is showing after that call O2 on 4445 or any other number in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Dan15 

It takes 4 to 5 days for the credit to be applied and will show on your balance when it is. 

[LukasB]

Hey @Dan15 just checking if this was sorted by now or if you need help still.