Missing Credit

Geoff-Bulldog · ‎26-04-2020

My son paid for £20 credit at sainsburys and it has not been applied to my PAYG number. I spoke to sainsburys who advised me to contact o2. I have tried through many menu options to call you, only to be told you are not taking that type of query(?) I have tried to email O2, the link doesn't seem to work, maybe its because I havent spoken to anyone ,which I can't.

I accept that the business world is a strange place with other great priotites but just wondered if anyone can suggest how I can get my £20 credited to my phone ot refunded

Geoff

Cleoriff · ‎26-04-2020

@Geoff-Bulldog

All contact numbers for O2 are here

Guide: Coronavirus Community Help and Support

Try turning the phone off and back on to see if the credit appears.

Veritas Numquam Perit

MI5 · ‎26-04-2020

@Geoff-Bulldog

If the phone is on a bundle tariff, the credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-04-2020

Presumably giving the £20 bundle too.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-04-2020

One would think so....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Geoff-Bulldog · ‎27-04-2020

Thanks for the good advice, today I received an email from O2 acknowledging my query which at the moment is satisfactory.

Keep on Keeping on

Cleoriff · ‎27-04-2020

Best of luck @Geoff-Bulldog

Veritas Numquam Perit

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