Misleading offers

[BToxic]

So I ordered a sim card £10 big bundle offer with 15GB a few days ago, top up yesterday, and it only gave me 3GB.

The other offer was the top up £10 get £10 free credit. I texted FREE10 to 21500. The text comes back and says "It looks like this offer isn't for you."

I feel disappointed by this so called offer.

[MI5]

@BToxic 

There have been issues with this offer but if you call customer service, they will add it for you.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Cleoriff]

Hi @BToxic 

You need to contact O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

The number ending 4005 seems to get the best response.

[BToxic]

So I just got off from customer service and I got the 15GB, but was told the £10 free credit offer has changed/ended. The £10 free credit is still advertised on the website and letter with the sim card.

[MI5]

@BToxic 

If advertised with your sim, you should still get it.