Message fromO2 and paying for data

susanj · ‎05-04-2020

I had a message from O2 saying I last topped up in a store. I did not, the nearest store is 45 miles away.
I topped up this morning but I have just received a message saying I have been charged for data and will be again tomorrow.

jonsie · ‎05-04-2020

It's from O2 stating other ways to top up meaning stores are closed. It's going out in waves to all customers on P&G.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-04-2020

The message is a genuine one from O2 that they have sent to everyone.
Your allowances won't renew until your anniversary date so data will be charged daily until then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎05-04-2020

Things seem little off track.
@Susan
Call customer services early morning 08.00am
You maybe lucky to get a n answer.
Make sure it's not a scam.
Lots of scams now.
Best of luck TallTrees

HAPPINESS IS BEE SHAPED

MI5 · ‎05-04-2020

Only attempt a call if absolutely urgent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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