Loyalty Reward Not Received

[Rewards]

I recently requested a £10 iTunes voucher as part of my loyalty reward with o2. I requested this on the 7th of July 2018, but have so far not received it as of the 6th of August as I write this. Does anyone know how I can contact someone somewhere to resolve this issue?

Thanks.

[Cleoriff]

Hi @Rewards

You could contact customer services https://www.o2.co.uk/contactus

and ask them where it is?

[MI5]

I would contact whoever it was who offered it to you.

[Marjo]

Hey @Rewards please do let us know if you've made any progress with this - were you able to contact customer service ok in the end and sort this out?

[Rewards]

Hi Marjo,

I contacted some sort of customer service, but I was told to call 313 to get it sorted out. I rang 313 and just got an automated service, so I haven’t got any further with this. Still no iTunes voucher. I really don’t know where to turn or what to do. Can you help?

[Marjo]

Hey @Rewards sorry to hear that, any progress since or still stuck? I'll drop you a quick PM today just in case to get a few additional details to see if we can help on our end if you haven't made any progress yet!

[Rewards]

Hi Marjo,

I’m still stuck unfortunately. I will await your PM.

Matthew.

[Marjo]

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@Rewards wrote:
Hi Marjo,

I’m still stuck unfortunately. I will await your PM.

Matthew.

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Thanks for the update. I've dropped you a PM.

[Bryony]

Hi I'm having the same issue now. I know it's nearly two years on but did this ever get resolved? I haven't been able to figure out how to contact anyone at this time because the call centres are all basically down.