Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎29-09-2018
Accepted Solution

Lost sim for more then 3 months

Hi, I'm an international student and I have been using pay as you go o2 sim since 15th Oct 2016, I recently lost my sim and I can't pass the security question from the calling agent of my frequent calls made during the last 3 months due to the fact that the sim was not active since I went overseas for almost 4 months.

I have my number registered to the O2 app on my phone including my email as proof that I am the owner of my sim and I also topped up my sim using my bank details as further proof.

I don't have the sim serial number with me.

Is there anyway I can claim the same number back?

 

Highlighted
Anonymous
Posts: 0

Re: Lost sim for more then 3 months

@Hassan If the number has been deactivated then unless customer service are able to reactivate it then the number will have been reallocated which means it’s no longer yours

Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎29-09-2018

Re: Lost sim for more then 3 months

I don't think the number is deactivated, normally that happens after 6 months + the number still shows up with my in O2 app

Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Lost sim for more then 3 months

[ Edited ]

@Hassan

You’ll have to call customer service and pass security checks I’m afraid as this is to prevent fraud, but you could also take all your proof of ownership into your local store and see if they will accept that or maybe ask you some different security questions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)