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Lost phone

DannyDan
Level 1: Joiner
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on ‎16-08-2024 16:18

on ‎16-08-2024 16:18

I’ve lost my phone. I’ve got a new Sim card here. How do I get my old number onto this new Sim card as I’ve got credit and stuff

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Enlli
Level 67: Unsung hero
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on ‎16-08-2024 16:42

on ‎16-08-2024 16:42

You need to report the loss and O2 will supply you with a new SIM, same number, same balance

Guide: Lost or Stolen O2 Device? - How to Report it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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