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Baialsbsuska · ‎14-07-2023

I’ve just moved from a sim only contract to pay as you go so o2 have sent me a new SIM card. I wanted to keep my old number but the number from the new card is already on my o2 app and the old sim is no longer working. I don’t know how to get the old number back and I can’t get any help from the virtual assistance

MI5 · ‎14-07-2023

@Baialsbsuska

You need O2 to migrate your number.

Guide: Migration & porting into O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-07-2023

@Baialsbsuska

You need O2 to migrate your number.

Guide: Migration & porting into O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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