Lost my phone but dont have a crime reference number, would like a replacement sim

[Berenice]

I lost my phone a few days ago, i've got a new one and a new O2 sim card but if possible I'd really like to have a replacement sim with the same number and tariff as I have on my previous one

I've been a loyal O2 customer for years and I'll be upset if I have to change to a new tariff since the £15 bundle I have on the previous one works out perfectly for my budget and my needs

The issue is, the closest I could find to solving this issue meant I needed a crime reference number or the name of an officer, but I reported it on the Report My Loss service for my area and haven't been in contact with the police directly

Thank you very much! 

Berenice

[MI5 · Accepted solution]

@Berenice 

Just report it to O2 and they will send a replacement sim Guide: Lost or Stolen O2 Device? - How to Report it 

[Bambino]

@Berenice You need to report the loss to O2. They will send you a replacement sim with your number: Lost or Stolen O2 Device

[jonsie]

You only need a crime reference number for an insurance claim @Berenice