Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎07-12-2018

Lost data

I have a monthly bolt on and in the space of 5 minutes I received 2 messages one, I had nearly used my data then about 20 seconds later that all my bolt on data had gone 500gb of data disappeared of my bolt on, I was connected to my own home wifi and listening to my normal samsung music player which does not use data ?
Highlighted
Posts: 87,824
Topics: 735
Registered: ‎14-01-2013

Re: Lost data

@Tilly 

Data is becoming a real problem. Showing in all sorts of peculiar ways via My O2 including data disappearing.

You need to call O2. Various numbers in this link

Guide: Coronavirus Community Help and Support 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎07-12-2018

Re: Lost data

I was a little apprehensive about ringing as I didn't think it was classed as an emergency, that's why i came to the group. Thank you.
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎07-12-2018

Re: Lost data

Well I rang up and was told theres nothing she can do, even though it's taking £1 a day from my credit for the data that I am not using and to phone back when the lockdown has lifted by which time I could have lost £21 worth of credit what a joke
Highlighted
Posts: 87,824
Topics: 735
Registered: ‎14-01-2013

Re: Lost data

@Tilly 

Just turn Mobile data off and use Wifi.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎07-12-2018

Re: Lost data

I have but I need my data if I get mms messages, so frustrating but I'm going to have to do without it. Thank you