Lost credit

NG11 · ‎28-06-2023

Hi, bought a new phone with a £10 top up put new SIM in phone and it obviously took the credit then I swapped new number for old number now saying no balance. Why?

MI5 · ‎28-06-2023

@NG11

Credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

NG11 · ‎28-06-2023

It's saying I need to top up, won't allow me to phone or text, it was only bought on Saturday.

MI5 · ‎28-06-2023

@NG11

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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