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Lost PAYG balance since transferring my old number via PAC

SunnyAvalon
Level 1: Joiner
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My top up balance has disappeared since I transferred my number with a PAC code.

I added my new sim to my existing O2 account page. I then added £10 of credit to the account, and then transferred my phone number from a previous provider via a PAC number.

The number transfer went smoothly, but I have lost my £10 credit.

I have definitely not used it up, yet my phone keeps telling me my balance is £0.00.

 

Where has my balance gone

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MI5
Level 94: Supreme
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@SunnyAvalon 

Credit is exchanged for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@SunnyAvalon 

Credit is exchanged for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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