Lost O2 pay as you go sim

[attractiveguy]

Hello,

I used to an O2 postpay customer and then switched to Pay as you go.

O2 is my old number and I have used this number on many places including what's app , viber etc.

I was still using my O2 sim for my accounts and was not using to make calls, 

I have lost it.

Now,

O2 Customer service wants me to provide two numbers, I call often, Obviously, I don't have, as not using my O2 Sim to make calls.

Yes, I made calls on 4444, however, this number is not accepted and it's only one.

the other verification is O2 balance.I have an estimated idea, 

Fair enough. 

customer service said they can't replace sim, you need to visit a store, 

Problem is that I am abroad at the moment , I asked to please send to my home address, They denied, 

I can ask my brother or sister and they can visit an o2 shop on my behalf, but customer service advised they can't have it ,as Its on my name. 

Well. I have my account with double security check to login. and I am struck and will not be able to make a payment on time,.

Would you Please be able to sort this out in some way,

I understand this is all for my own security but the way you are verifying is terrible. 

Please use other ways to verify account details or even send me a replacement at my home address.

[MI5]

@Martin-O2 can you help out here ?

[attractiveguy]

Woww! Thanks for quick attention.

[MI5]

We aim to please
Merry Christmas!

[Cleoriff]

@attractiveguy

Just to confirm, in case you are unaware, this is a community forum not O2 customer services.

Thats why you had a response so quickly.

[attractiveguy]

@Cleoriff

lolx, 

Actually I wrote email for O2 complaints and copied partly here, 

[Cleoriff]

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@attractiveguy wrote:

@Cleoriff

lolx, 

Actually I wrote email for O2 complaints and copied partly here, 

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Ah well, we still answered first...

[jonsie]

Did you pass the security and then failed it on last numbers called or was that the security question? Normally they would first ask for a couple of letters from your password. This can be changed in My O2 easily. May help....

[attractiveguy]

@jonsie,
Thanks for your reply,
I did pass all security questions, just numbers I called or accurate balance, I don't have these,
they changed the system to verify,
I still have access to my online O2 account, but when I click on more details option, It sends me a text on my lost O2 Number to verify, so I can' t see exact balance from my online account.

[attractiveguy]

@Cleoriff,
You are right, I am happy that someone is paying attention.