Solved: Loss of balance

RM6 · ‎06-11-2022

I have lost my PAYG balance. Is there any reason for this?

Enlli · ‎06-11-2022

Have you recently topped up.

If it was converted to a Bundle then your balance will show as zero.

If in doubt call 4445 or

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎06-11-2022

Have you recently topped up.

If it was converted to a Bundle then your balance will show as zero.

If in doubt call 4445 or

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎06-11-2022

@RM6

PAYG sims have to be kept active by making a call or topping up (if on a bundle) at least once every 6 months.

If not the sim will be disconnected and the balance will show as zero.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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