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Level 1: Joiner
Posts: 3
Registered: ‎16-05-2021

Locked SIM

My iPhone 6S with PAYG SIM is telling me that the SIM is locked and I can't make or receive calls. I asked for an unlock yesterday via the O2 website and received an email telling me it had been done. It hasn't. It's still locked.

 

Can anyone help, please?

Posts: 116,662
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Locked SIM

@PhilUttley 

Is it sim locked to another network Guide: Unlocking an O2 phone to use a different SIM card 

or do you need a PUK https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎16-05-2021

Re: Locked SIM

Thanks. I have a PUK and have used it several times (I'm told I have 5 attempts remaining) but, having entered the code, I'm asked to change and confirm my PIN but, whatever I put in, I get a message saying my SIM cannot be accessed and to contact my network provider for a PUK code!!

 

Any ideas??

Level 1: Joiner
Posts: 3
Registered: ‎16-05-2021

Re: Locked SIM

Problem over - I'd written the PUK code down incorrectly - prat!!

 

Thanks for your help

Posts: 116,662
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: Locked SIM

You're welcome @PhilUttley thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)