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Link O2 PAYG number to pay monthy account

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Rhubarb
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on ‎03-03-2023 16:20

on ‎03-03-2023 16:20

Hello,

I have my main pay monthly contract for myself. I also have two pay as you go numbers that I have previously added to my pay monthly account. 

Today I noticed that one of the numbers was no longer showing. When I tried to add it, it says that "Sorry, we can't find any products or services for mobile number".  And when I go to top up online, I get the error "Sorry, we can't find any products or services for mobile number." This number is a pay as you go number and still in use.

Anyone got any ideas?

Cheers.

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MI5
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on ‎03-03-2023 16:54

on ‎03-03-2023 16:54

@Rhubarb 

reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151758 Posts
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Registered:

on ‎03-03-2023 16:54

on ‎03-03-2023 16:54

@Rhubarb 

reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rhubarb
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on ‎06-03-2023 08:54

on ‎06-03-2023 08:54

Hey, thanks for replying. Did send them a message on Twitter on Friday. Still waiting to hear a reply. I did manage to get through to someone on live chat, who said that it was no longer possible which I thought was a bit weird. Anyway, it seems to have resolved itself now!

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