Solved: Keeping my old number Form

Richard63 · ‎06-01-2022

This form has not worked for weeks I cannot get through to O2 I have spent hours hanging on only to be cut off! The form loads and you can fill it all out but when you go to submit it it comes up with an error and you are told to try again. I have lost count of the number of attempts!

Please can anyone help?

MI5 · ‎06-01-2022

@Richard63

Clear cache and cookies from your browser or try a different one.

The form has worked for me recently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

madasaf1sh · ‎06-01-2022

@Richard63

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎06-01-2022

@Richard63

Clear cache and cookies from your browser or try a different one.

The form has worked for me recently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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