cancel
Showing results for 
Search instead for 
Did you mean: 

Keeping my number

Slimjim13
Level 1: Joiner
  • 7 Posts
  • 4 Topics
  • 0 Solutions
Registered:
I am in the process of changing from pay as you go to contract and want to keep my number I have found the form I need to complete but I’m unsure if I put in I’m on pay as you go and the mo I want to transfer or that I’m on contract and the number that has been assigned
Message 1 of 4
428 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Slimjim13 

You say you are on PAYG and want to transfer your current number.

You can also contact O2 by phone to do it.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
421 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Slimjim13 

You say you are on PAYG and want to transfer your current number.

You can also contact O2 by phone to do it.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
422 Views

Slimjim13
Level 1: Joiner
  • 7 Posts
  • 4 Topics
  • 0 Solutions
Registered:
Ye got a new contract sim and just want the no transferred over found a form but isn’t easy to now which details you need to put in
Message 3 of 4
413 Views

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Slimjim13 

Use the details of the number you want to keep.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
387 Views