Solved: Keeping my number

Doled · ‎07-03-2018

I have swapped from a casual pay as you go to a contract. I was told that I could keep my number but now after several days of having the new sim in my phone, I see the number has been changed. How do I get my number back?

MI5 · ‎07-03-2018

You need to speak to customer service as they should have transferred your number across at the start. Call them on 202 from your o2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-03-2018

You need to speak to customer service as they should have transferred your number across at the start. Call them on 202 from your o2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎08-03-2018

Hi @Doled, how are you doing with this? Any progress with your number? Please do let us know if you managed to get this sorted, or if you get stuck!

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