Keeping my number

[Rebecca1234]

I want to keep my original contact number but online it keeps saying error 

[Bambino · Accepted solution]

@Rebecca1234 See if anything in this guide helps: Migration & porting into O2 - O2 Community

If it doesn't, you can contact O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[pgn]

All the details on what sounds like a porting problem in Guide: Migration & porting into O2  @Rebecca1234. If something is not working like it should, you can call O2 Customer services on the relevant number in Guide: Coronavirus Community Help and Support (best time to call is around 08:15am) or reach out to the O2 Social Media Team on any of the options just below this post. Good luck!