cancel
Showing results for 
Search instead for 
Did you mean: 

Keeping my number

Rebecca1234
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I want to keep my original contact number but online it keeps saying error 

Message 1 of 3
81 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 78: King of Kings
  • 19824 Posts
  • 961 Topics
  • 2810 Solutions
Registered:

@Rebecca1234 See if anything in this guide helps: Migration & porting into O2 - O2 Community

If it doesn't, you can contact O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

 

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 3
77 Views
2 REPLIES 2

Bambino
Level 78: King of Kings
  • 19824 Posts
  • 961 Topics
  • 2810 Solutions
Registered:

@Rebecca1234 See if anything in this guide helps: Migration & porting into O2 - O2 Community

If it doesn't, you can contact O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
78 Views

pgn
Level 63: Greatness Assured
  • 24117 Posts
  • 176 Topics
  • 669 Solutions
Registered:

All the details on what sounds like a porting problem in Guide: Migration & porting into O2  @Rebecca1234. If something is not working like it should, you can call O2 Customer services on the relevant number in Guide: Coronavirus Community Help and Support (best time to call is around 08:15am) or reach out to the O2 Social Media Team on any of the options just below this post. Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 3 of 3
77 Views