Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Posts: 109,022
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

But obviously O2 will say differently as it creates them more revenue and they don't want people just topping up every 2 years, but they still need to service the needs of those users Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Keeping my number from shutting down

Forget the website.

The rule is, and always has been, make a chargeable call or send a chargeable text once in any 6 month period and top up every 999 days. I have my wife's old number (for sentimental reasons) and kept it active this way for almost 7 years. Not forgetting that I used to work for O2...

Posts: 93,057
Topics: 751
Registered: ‎14-01-2013

Re: Keeping my number from shutting down


@jonsie wrote:

Forget the website.

The rule is, and always has been, make a chargeable call or send a chargeable text once in any 6 month period and top up every 999 days. I have my wife's old number (for sentimental reasons) and kept it active this way for almost 7 years. Not forgetting that I used to work for O2...


Thats what I always thought...however you would agree the website needs changing? Nowhere can I find anything NOW about the 999 days ???

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 109,022
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

999 days has never been published.
It was info given to us by O2 staff years ago.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 93,057
Topics: 751
Registered: ‎14-01-2013

Re: Keeping my number from shutting down


@MI5 wrote:
999 days has never been published.
It was info given to us by O2 staff years ago.

Yeah well maybe things have changed. Either way I want to know? Pffftttt....Dance

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Keeping my number from shutting down

The O2 website is chocker-block full of anomalies.....

I think admin have asked before and came back with our interpretation. They have definitely been asked the question though.

Community Manager
Posts: 7,805
Registered: ‎23-07-2014

Re: Keeping my number from shutting down

Hey guys, thanks for the tag, I'll double check for you on our end and will post back once I have information. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 93,057
Topics: 751
Registered: ‎14-01-2013

Re: Keeping my number from shutting down


@Marjo wrote:

Hey guys, thanks for the tag, I'll double check for you on our end and will post back once I have information. Smiley Happy


Thanks @Marjo

Please remember the information I posted was taken directly from the current O2 website....

If wrong, it needs changing asap please.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Keeping my number from shutting down

Whatever happened to the thread in which we posted and reported website errors? Did we give it up as a waste of our time?I

Btw. The unread post issue is getting much more prevalent now......can you report that again @Marjo?

Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Keeping my number from shutting down