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Keep my number

GarethSmith
Level 1: Joiner
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I moved from an O2 contract to Pay As You Go and wanted to keep my old number.

 

I have sent the online form - https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form with all relevant details including PAC coades. This was 4 days ago.

 

The number has not been changed, so I called today. After being directed to the right department, I was put on hold for 15 minutes before being cut off.

 

What am I supposed to do now to resolve this?

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Cleoriff
Level 94: Supreme
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@GarethSmith 

I'll ask one of our account advisors @O2Lisa  to help you.

*The Game Is On*

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O2Lisa
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Hi @Cleoriff, thanks for the tag smiling

I'll message you privately @GarethSmith and get this sorted for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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