Keep my number

[GA-B]

I have a new O2 pay as you go phone and sim. I want to keep my old O2 pay as you go number and filled out a ‘keep my number’ form. I got a message saying ‘We’re unable to identify & proceed further with your request as the details provided in the form is mismatched on our system.’ I have double checked and the details I gave were correct. I can’t just use my old sim as it is damaged. Is there a way to sort this problem?

[TallTrees]

Hi @GA-B 

Have you tried here

Guide: Sim Swap: a mini guide 2017 update 

If you need o2 customer services this may help you here

Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

******you are welcome back if you need more help 🙂

[Cleoriff]

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@GA-B wrote:

I have a new O2 pay as you go phone and sim. I want to keep my old O2 pay as you go number. I can’t just use my old sim as it is damaged. Is there a way to sort this problem?

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If your old sim is damaged you need O2 to handle this for you. Your best bet, if you can, is to pop instore. Far quicker to sort than any other option. If you are unable to do this, I will ask one of our account advisors @O2Lisa to help you. She is on at 9am.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff 😊

@GA-B I'll message you privately and look in to this for you.

[Cleoriff]

Thanks @O2Lisa . Hope you had a great Christmas (and nice to see you displaying your badge...😉)

[O2Lisa]

It was lovely thank you @Cleoriff, hope you did too 😊