Solved: Re: Just top phone up 35 pound cause my bolt on ru...

Mark45 · ‎07-11-2022

Just topped up 35 pounds to renew bolt on took money twice and no bolt on so can't text or call

MI5 · ‎07-11-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Mark45 · ‎07-11-2022

???

pgn · ‎07-11-2022

Have you checked one of the ways here, @Mark45?

To check your remaining allowances:

Call 4444 free, then choose option 2 and 2 again.

Or

Text BALANCE free to 20202.

Or

Visit My O2.

Links to O2 Social Media Team here

MI5 · ‎07-11-2022

@Mark45

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Just top phone up 35 pound cause my bolt on run out and took balance

Keeping o2 pay as you go sim card active

PAC code

Age

sim lost

Please help