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Just top phone up 35 pound cause my bolt on run out and took balance

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Mark45
Level 1: Joiner
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on ‎07-11-2022 01:28

on ‎07-11-2022 01:28

Just topped up 35 pounds to renew bolt on took money twice and no bolt on so can't text or call 

 

 

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MI5
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on ‎07-11-2022 08:00

on ‎07-11-2022 08:00

@Mark45 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Mark45
Level 1: Joiner
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on ‎07-11-2022 01:31

on ‎07-11-2022 01:31

???

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pgn
Level 79: Lord of the Boards
In response to Mark45
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on ‎07-11-2022 07:15

on ‎07-11-2022 07:15

Have you checked one of the ways here, @Mark45?

To check your remaining allowances: 

Call 4444 free, then choose option 2 and 2 again.

Or

Text BALANCE free to 20202.

Or

Visit My O2.

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
In response to Mark45
  • 154335 Posts
  • 658 Topics
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Registered:

on ‎07-11-2022 08:00

on ‎07-11-2022 08:00

@Mark45 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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