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Joint account which we need to seperate

JoanneTru
Level 1: Joiner
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My husband and I share aO2 account with 2 different numbers but we need to split and have separate accounts and invoices?  How do we do this? 

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MI5
Level 94: Supreme
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@JoanneTru 

The only way is to wait until one contract has reached its minimum term and then cancel it.

Take a new account with different details and migrate the phone number to it.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147220 Posts
  • 636 Topics
  • 28300 Solutions
Registered:

@JoanneTru 

The only way is to wait until one contract has reached its minimum term and then cancel it.

Take a new account with different details and migrate the phone number to it.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 66: Unequalled
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You posted in PAYG but I guess you are contract.

Sadly, if you split one of you will have to take out a new contact as it will require a separate credit check for that person to have an account in their name

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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