Joined O2, signal very poor

Kiriakov · ‎02-09-2020

I swapped from EE to O2 last Weds on PAYG Sim, and my number finally changed today.

The signal in my house is pretty non existent now (was perfectly fine with EE and signal checker with O2 says it should be good). Is this because the swap maybe hasnt fully happened and will sort itself out, or is this it?

Also how many days do I get to cancel incase signal doesnt improve, is it from day of order or day of number swap (today)

Thanks

MI5 · ‎02-09-2020

@Kiriakov

14 days to change your mind https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎04-09-2020

Hi there @Kiriakov welcome to O2 and our community. Sorry to hear you were having poor signal earlier. Has anything improved since you last posted?

Kiriakov · ‎04-09-2020

Nothing has changed unfortunately, no 4G in my house and very rarely 1 bar. Get it elsewhere. Any way to get round this, or not at all?

MI5 · ‎04-09-2020

@Kiriakov

Edit.

Just dawned on me you are PAYG so after 30 days you can get your PAC from O2 Guide: How to get your PAC [June 2021 Update] and move back to EE.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Joined O2, signal very poor

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