It looks like this offer isn't for you

[BowieLee]

Why am I getting a message saying 'it looks like this offer isn't for you' when it was offered during the purchase?

I topped up eventually on line after numerous attempts by phone failed, but balance is till showing 0.00.

H E L P

[MI5 · Accepted solution]

@BowieLee 

Credit is exchanged for allowances so unless you top up more, the balance will remain at zero. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you were offered additional free credit, you need to call 4445 to chase it up.

[BowieLee]

Why the FREE10 offer has not presented ? It's a offer when I purchase this Sim.

[MI5]

@BowieLee 

As I said above, you need to call 4445 to see if you meet the criteria.

For example, you are not eligible if you ported in a number or obtained the sim from anywhere other than directly from O2.

[BowieLee]

No, it's from your website and your sales called back me to confirm this offer before the Sim delivery, Please let someone call back to sort it.

[MI5]

No one will call you from here as we are all customers like yourself @BowieLee 

You need to call O2 as advised already or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[BowieLee]

oh! Thanks.

[MI5]

Welcome