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Level 1: Joiner
Posts: 3
Registered: ‎09-01-2019

Issue receiving international SMS

I have a problem with receiving international SMS messages. I have sent an SMS from an Ireland phone (Tesco mobile ireland) to two of my UK phones, one on EE and one on O2. The EE phone received the SMS, the O2 phone did not. I talked with Tesco mobile in Ireland who told me that they can see a problem with SMS messages on the O2 network in the UK.

Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: Issue receiving international SMS

@AndyMcC

No idea why you failed to receive the SMS on your O2 phone?

You may need a new sim for that phone... is the only suggestion I can think of currently.

However it may be something far more simple like a network dropout at the time you sent it. Have you tried again?

*The Game Is On*


Posts: 8,054
Topics: 105
Kudos: 1,627
Solutions: 517
Registered: ‎17-03-2015

Re: Issue receiving international SMS

Is there an international bar on the O2 phone?
iPhone XR 64GB
Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Issue receiving international SMS

If Tesco can see a problem you need to report the details to O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎09-01-2019

Re: Issue receiving international SMS

I have tried many times.  I have sent messages to two other phones on O2.  Not one message has been received since early December.  I have sent messages to a number of phones on other networks and all messages have been received.  There is no bar on international calls or texts.  I have reported to O2 via many formats but they have only responded by redirecting me here.

Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Issue receiving international SMS

@Martin-O2 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎09-01-2019

Re: Issue receiving international SMS

It has gone stunningly quiet in here.

Posts: 63,721
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Issue receiving international SMS

Community Manager
Posts: 5,178
Registered: ‎18-02-2016

Re: Issue receiving international SMS

Thanks @jonsie wink 

 

@AndyMcC Apologies for missing this one. I'll drop you a message to get some details so we can look into this one for you. 

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