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Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

Michelle1102
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Is 02 down can't I can't make any phone calls it is saying end call and I need to call 02 cause I need to call them top get my big bundle in my mobile
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Michelle1102
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I need to get my big bundle back in my mobile that's why am trying to contact on 02 but it's saying end call
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MI5
Level 94: Supreme
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@Michelle1102 

Try live chat Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 14
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Donnah
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I'm having the same problem
Message 4 of 14
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MI5
Level 94: Supreme
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@Donnah 

Try the same solution 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Joanne81
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Me too but other people near me aren’t
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pgn
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Just to say web top-up earlier today, from an O2 payg mobile, using a credit card that has been used on O2 web-topup before, worked fine first time (surprisingly, usually takes a 2nd try!) - so O2 side is functioning.

As pointed out above, a call is needed, or drop into an O2 shop if you are out and, about.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416


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Poole
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I cannot make calls on my pay n go but people on o2 contact seem to be ok
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Martin-O2
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Hi guys,

 

Our technical teams are investigating reports of issues when some customers are using voice services in parts of the UK. 

 

We apologise for any inconvenience.

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Cleoriff
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Thanks for coming in to update @Martin-O2  thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 10 of 14
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