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Level 1: Joiner
Posts: 2
Registered: ‎29-02-2020

Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

Is 02 down can't I can't make any phone calls it is saying end call and I need to call 02 cause I need to call them top get my big bundle in my mobile
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Level 1: Joiner
Posts: 2
Registered: ‎29-02-2020

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

I need to get my big bundle back in my mobile that's why am trying to contact on 02 but it's saying end call
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Posts: 104,346
Topics: 552
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Registered: ‎04-04-2012

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

@Michelle1102 

Try live chat Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 1
Registered: ‎29-02-2020

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

I'm having the same problem
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Posts: 104,346
Topics: 552
Solutions: 13,493
Registered: ‎04-04-2012

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

@Donnah 

Try the same solution 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎29-02-2020

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

Me too but other people near me aren’t
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Posts: 13,624
Topics: 123
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Registered: ‎11-04-2012

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

Just to say web top-up earlier today, from an O2 payg mobile, using a credit card that has been used on O2 web-topup before, worked fine first time (surprisingly, usually takes a 2nd try!) - so O2 side is functioning.

As pointed out above, a call is needed, or drop into an O2 shop if you are out and, about.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416


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Level 1: Joiner
Posts: 1
Registered: ‎29-02-2020

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

I cannot make calls on my pay n go but people on o2 contact seem to be ok
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

[ Edited ]

Hi guys,

 

Our technical teams are investigating reports of issues when some customers are using voice services in parts of the UK. 

 

We apologise for any inconvenience.

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Posts: 89,924
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Registered: ‎14-01-2013

Re: Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

Thanks for coming in to update @Martin-O2  thumbsup

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