Re: Internet

Tia1 · ‎09-09-2020

I haven’t been able to access the internet since Monday

Bambino · ‎09-09-2020

@Tia1 Check to see if there are any mast issues in your area: https://status.o2.co.uk/

If so, you can report any issues on the My Network app: https://www.o2.co.uk/apps/my-network

I DO NOT WORK FOR O2

MI5 · ‎09-09-2020

@Tia1

Check if you have any data left this month in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Tia1 · ‎10-09-2020

I have but unfortunately just cannot use it

MI5 · ‎10-09-2020

@O2Kyle @Korey01

Can you help @Tia1 please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Korey01 · ‎10-09-2020

Thanks @MI5 for the chance to resolve this. @Tia1 I will PM you so we can go through some more information

Korey01 · ‎11-09-2020

Advised on turning on mobile data settings,

and Network reset performed

O2

Internet

Refund for £15 Rolling Plan

I can’t spend my balance on in app purchases

Change tarriff

All phone calls are silent on both ends

Changing PAYG mobile number?