International Bolt on does not work

[Olivia90]

I have been sold an international bolt on by O2 customer services saying it would work in Italy and Turkey. It worked fine in Italy. Now in Turkey it does not work.
My balance shows I have a lot of data and text and minutes too.
What is wrong?

[Olivia90]

+it is a pay as you go and not a monthly SIM

[KingAmo]

@Olivia90
I think it is best to contact customer service for more support. You can use Skype to reach them. All numbers are in this guide
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I hope this helps

[Olivia90]

Unfortunatley this is npt much help especially when I am having to semd this sms from someone's hotspot.

[Olivia90]

None of the from abroad numbers I called for O2 actually works.

[Olivia90]

So I do not have access to O2 accept to send a text to find.put what my balance is or to top up.

[Olivia90]

So I have an international bolt on that has credits on it but the pay as you go can not be used and neither can I call the customer service.

[jonsie]

I thought the international bolt on was for use in calling overseas numbers FROM the UK? 

[madasaf1sh]

@Olivia90

What have you actually bought? As if you have bought a bolton it will be for use for calling these countries whilst in the UK it doesnt work the other way round. 

Using PAYG in Turkey costs are below; (there are no bundles available for roaming).

Standard Rates

Our Pay As You Go customers will be charged at the following rate when calling or texting from this country.

Making a local call to landlines or mobiles will always be the same price as calling home when you're abroad.

Sending a picture message (MMS) costs 50p and it's always free to receive a text.

[jonsie]

Just as I thought. 

@Olivia90 probably has insufficient credit or allowances to use now.