Solved: Initial top up on Big Bundle sim

OliB · ‎25-05-2018

Hi, I have just got a Big Bundle sim, have tried to top up online and through the phone but it’s not working. Has anyone else had this problem or know what to do?

MI5 · ‎25-05-2018

Hi @OliB

Your first topup needs to be done with a voucher from your local newsagent or supermarket etc.

See guide here for topping up too.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-05-2018

Hi @OliB

Your first topup needs to be done with a voucher from your local newsagent or supermarket etc.

See guide here for topping up too.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

OliB · ‎25-05-2018

Oh! Thank you, much appreciated 🙂

MI5 · ‎25-05-2018

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Initial top up on Big Bundle sim

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5G on pay as you go

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Money back

2g 3g switch off