Incoming calls

Na5 · ‎15-11-2023

Anyone having problems with receiving phone calls.for 2 days now I have not been able to receive calls it just keeps saying num not recognize when you phone.tried customer service with out any help

MI5 · ‎15-11-2023

@Na5

Check guide Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Na5 · ‎15-11-2023

If it's a network issue would that affect phone calls coming in

pgn · ‎15-11-2023

@Na5 wrote:
If it's a network issue would that affect phone calls coming in

Yes. All service: calls in, out and SMS would be affected. If you have WiFi at home, you could use something like WhatsApp. As you are PAYG, did you have enough credit to cover your Big Bundle renewal, @Na5?

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

Na5 · ‎15-11-2023

Yes had money on phone.I can ring out but can't receive calls.can't get any help via customer service I'm sick of being robbed of.not live chat just a robot

pgn · ‎15-11-2023

Try the Social Media Team - link just below has the common ones for O2.

Probably best in the morning, at this late juncture, @Na5.

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

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