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I was given a £5 bundle as soon as I topped up

dabl8
Level 1: Joiner
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Hi,

 

 I heard about the offer of extra data on a £10+ bundle, an offer which expires at the end of the month. So I got a SIM card (which I had ordered a few months ago), created an account and topped up. To my surprise I was put on the £5 bundle which is no good to me and I can't move to the £10 bundle until next month. What can I do?

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Cleoriff
Level 94: Supreme
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@dabl8 

You need to call O2 on 4445. You may not be able to change immediately unless you call them.

Even then they may say you have to wait another month. Call now and check

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122349 Posts
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Registered:

@dabl8 

You need to call O2 on 4445. You may not be able to change immediately unless you call them.

Even then they may say you have to wait another month. Call now and check

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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The sim card you got a few months ago must have been on a £5 Big Bundle

You beeded to get the specific sim card that corresponded to the extra data to get the offer

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