cancel
Showing results for 
Search instead for 
Did you mean: 

I want to change my rolling plan to pay as you go

Jose1983
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’m training to change my tariff from rolling plan to pay as you go but it’s giving an error and I already cancelled my rolling plan payment!

 

Message 1 of 2
106 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151806 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Jose1983 

  1. You can cancel your recurring card payment authorisation by giving notice to us in accordance with our standard Pay As You Go Service Terms.
  2. If your SIM remains unused for a continuous period of 6 months, your recurring card payment authorisation will be automatically cancelled and your SIM will be migrated to our £10 Big Bundle Standard Plan (until you choose to switch back to Rolling plan as an existing customer)

Call O2 on 4445 in the morning or message on the socials.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
104 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151806 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Jose1983 

  1. You can cancel your recurring card payment authorisation by giving notice to us in accordance with our standard Pay As You Go Service Terms.
  2. If your SIM remains unused for a continuous period of 6 months, your recurring card payment authorisation will be automatically cancelled and your SIM will be migrated to our £10 Big Bundle Standard Plan (until you choose to switch back to Rolling plan as an existing customer)

Call O2 on 4445 in the morning or message on the socials.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
105 Views