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I trying to pay top up using Halifax card

Davidg
Level 1: Joiner
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Hello I'm trying to pay a top up using my Halifax card but I can't to pay.

Could you tell me why please?

Thank you so much

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Cleoriff
Level 94: Supreme
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Hi @Davidg

If this is your first top up you have to use a voucher.

Also, if you use a card it has to be registered to O2 first. Follow the advice in this guide https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Davidg

If this is your first top up you have to use a voucher.

Also, if you use a card it has to be registered to O2 first. Follow the advice in this guide https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Hi @Davidg, how are you getting on with this top-up? Do you need any further help? 

 

Welcome to the forum!

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Cleoriff
Level 94: Supreme
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The guide has now been edited today. A voucher is NO longer required for the first top up according to O2.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/bc-p/1161147#M1704

Veritas Numquam Perit

Girl in a jacket
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