@KatieT123
Your balance will always say zero as your credit is exchanged for allowances.
A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included
If you are on a higher bundle, you need to top up more to get your allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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