Solved: Re: I topped up and It says I have £0

KatieT123 · ‎01-07-2022

Hello I topped up £10 on Saturday and I’m now being told my balance is at £0 and I can’t make any calls or texts

MI5 · ‎01-07-2022

Your balance will always say zero as your credit is exchanged for allowances.

A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included

If you are on a higher bundle, you need to top up more to get your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-07-2022

@KatieT123

Your balance will always say zero as your credit is exchanged for allowances.

A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included

If you are on a higher bundle, you need to top up more to get your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

I topped up and It says I have £0

Money taken yet phone not topped up!

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