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I topped up and It says I have £0

KatieT123
Level 1: Joiner
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Hello I topped up £10 on Saturday and I’m now being told my balance is at £0 and I can’t make any calls or texts

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MI5
Level 94: Supreme
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@KatieT123 

Your balance will always say zero as your credit is exchanged for allowances. 

A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included 

If you are on a higher bundle, you need to top up more to get your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@KatieT123 

Your balance will always say zero as your credit is exchanged for allowances. 

A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included 

If you are on a higher bundle, you need to top up more to get your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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