cancel
Showing results for 
Search instead for 
Did you mean: 

I topped up and It says I have £0

KatieT123
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello I topped up £10 on Saturday and I’m now being told my balance is at £0 and I can’t make any calls or texts

Message 1 of 2
625 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@KatieT123 

Your balance will always say zero as your credit is exchanged for allowances. 

A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included 

If you are on a higher bundle, you need to top up more to get your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
621 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@KatieT123 

Your balance will always say zero as your credit is exchanged for allowances. 

A £10 bundle gives you unlimited calls and texts and the numbers you can call are in this guide. Guide: Your Allowances - what is and isn't included 

If you are on a higher bundle, you need to top up more to get your allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
622 Views