Solved: I returned my phone 4 weeks ago but no refund

knocker235 · ‎20-11-2018

Dears,

I bought Nokia 3310 (used-linke new) 4 weeks ago and I didn't like it so I returned after 2 days but I still didn't get the refund till today.

Could you please advice.

Thanks

MI5 · ‎20-11-2018

@knocker235You need to call customer service please http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2018

@knocker235You need to call customer service please http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-11-2018

@knocker235

Just to let you know you have posted on the O2 community forum.

We are all customers like yourself, so you do need to speak to customer services

Best of luck and welcome to the forum

Veritas Numquam Perit

EmilieT · ‎21-11-2018

Hi @knocker235, and welcome to the forum

Did you get a chance to check in with Customer Service yet, as suggested above? Let us know how you're getting on, and if you have any other questions!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

knocker235 · ‎21-11-2018

Thanks all for your help
I called customer service yesterday and they sorted out the issue.

MI5 · ‎21-11-2018

Pleased they fixed it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-11-2018

@knocker235 wrote:
Thanks all for your help
I called customer service yesterday and they sorted out the issue.

Good to hear @knocker235

Veritas Numquam Perit

O2

I returned my phone 4 weeks ago but no refund

2g 3g switch off

Transferring mobile numbers

Switching to 02

Activate sim

PAYG ending - can I transfer my number to another ...