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Level 1: Joiner
Posts: 2
Registered: ‎19-10-2018
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I returned my phone 4 weeks ago but no refund

Dears,

 

I bought Nokia 3310 (used-linke new) 4 weeks ago and I didn't like it so I returned after 2 days but I still didn't get the refund till today.

Could you please advice.

 

Thanks

 

Posts: 88,641
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: I returned my phone 4 weeks ago but no refund

@knocker235You need to call customer service please http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,522
Topics: 688
Registered: ‎14-01-2013

Re: I returned my phone 4 weeks ago but no refund

@knocker235

Just to let you know you have posted on the O2 community forum.

We are all customers like yourself, so you do need to speak to customer services

Best of luck and welcome to the forumWelcome

*The Game Is On*


Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: I returned my phone 4 weeks ago but no refund

Hi @knocker235, and welcome to the forum Wave

 

Did you get a chance to check in with Customer Service yet, as suggested above? Let us know how you're getting on, and if you have any other questions!

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Level 1: Joiner
Posts: 2
Registered: ‎19-10-2018

Re: I returned my phone 4 weeks ago but no refund

Thanks all for your help
I called customer service yesterday and they sorted out the issue.
Posts: 88,641
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: I returned my phone 4 weeks ago but no refund

Pleased they fixed it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,522
Topics: 688
Registered: ‎14-01-2013

Re: I returned my phone 4 weeks ago but no refund


@knocker235 wrote:
Thanks all for your help
I called customer service yesterday and they sorted out the issue.

Good to hear @knocker235 wink

*The Game Is On*