Solved: Re: I ordered a phone and I have not had a conform...

Danman · ‎03-01-2019

Hello I'm Dan and I ordered a phone yesterday and I have not had any email confirmation and I'm getting worried now

gmarkj · ‎03-01-2019

You normally get notified when the device has been sent out - if this has not happened and the money has left your account (and not reserved) then it is likely out of stock.
Best bet is to call customer services - numbers can be found at the contact us link at the bottom of the page.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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Nigecars · ‎03-01-2019

I also ordered a phone yesterday and have not heard.

gmarkj · ‎03-01-2019

You normally get notified when the device has been sent out - if this has not happened and the money has left your account (and not reserved) then it is likely out of stock.
Best bet is to call customer services - numbers can be found at the contact us link at the bottom of the page.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-01-2019

Contract details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-01-2019

It’s extremely likely that your phones are out of stock

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I ordered a phone and I have not had a conformation email

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